Refund Policy

At the company, we want you to be completely satisfied with your minimalist home decor purchases. This Refund and Return Policy outlines the conditions under which you can return items and receive a refund or exchange. Please review this policy carefully before making a purchase to understand your options.

1. General Policy

We accept returns for most eligible items within 30 days of the purchase date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. A valid proof of purchase, such as an order number or receipt, is required for all returns. We aim to make the return process as straightforward as possible for our valued customers.

2. Eligible Items & Conditions

Most physical home decor items are eligible for return if they meet the specified conditions. The product must be returned with all original tags, labels, and protective coverings intact, precisely as it was received. Items that show signs of use, damage not caused by shipping, or are not in their original, resalable condition will not be accepted for a refund or exchange. We reserve the right to inspect all returned items before processing.

3. Non-Refundable Items

Certain types of items are exempt from being returned or refunded. These include gift cards, personalized or custom-made items, and any products explicitly marked as 'final sale' or 'non-returnable' on their product page. We also cannot accept returns on items that have been assembled or installed, or that present health and hygiene concerns once opened. Please review product descriptions carefully before purchasing.

4. How to Request a Refund

To initiate a return, please contact our customer support team within the 30-day return window. You will need to provide your order number, the item(s) you wish to return, and the reason for the return. Our team will then provide you with detailed instructions and a return authorization number, if applicable, to guide you through the next steps. Please do not send your item back to the manufacturer without prior authorization.

5. Processing Time

Once your returned item is received and inspected, we will send you an email notification regarding the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days. Please note that it may take additional time for your bank or credit card company to post the refund to your account. We appreciate your patience during this process.

6. Exchanges & Replacements

We only replace items if they are defective or damaged upon arrival. If you need to exchange an item for the same product due to a defect or damage, please contact us immediately with photographic evidence of the issue. We will arrange for a replacement to be sent out to you and provide instructions for returning the damaged item. Our goal is to ensure you receive perfect, elegant items for your home.

7. Contact & Disputes

If you have any questions or concerns regarding our refund policy, or if you believe there has been an error in your refund processing, please do not hesitate to contact our customer service team. We are committed to resolving any disputes fairly and efficiently. Your satisfaction with our minimalist home decor is our top priority, and we will work diligently to address your concerns.

Contact Us

Email: support@cozyinteriors.site

Address: 277 Independence Dr, Denver, CO 80245